Ukraine will launch a feedback platform for government services.

The Ministry of Economy announced the launch of beta testing for Pulse, an online platform designed to collect feedback from businesses and interact with the state. It is noted that the platform’s purpose is to create a single digital tool for transparent relations between the state and businesses to improve the quality of public services. Every entrepreneur will be able to rate the services provided by the state. At the beta testing stage, 22 state bodies can be evaluated, and this number will gradually increase.

“Thanks to this tool, it will be possible to see an objective picture of the quality of public services and to respond more efficiently and quickly to the problems of entrepreneurs. If you are unsatisfied with the quality of services, you can leave feedback on Pulse. The application will be taken to correct the problem, and the entrepreneur will receive an answer to their request in the online office. You can also leave positive feedback to scale up positive practices,” the Ministry of Economy explained.